Return policyYour satisfaction is extremely important to us. If you are unhappy with your purchase, please let us know. You can get a full refund (less shipping costs) as long as the product is returned in good condition within 30 days. If the product was damaged in original shipment or there is a defect in the craftsmanship or construction, we will refund the total cost of the product including return shipping. Custom imprinted items may not be returned unless they are defective. A 15% restocking fee will be charged for returned items in good condition that were ordered by mistake or no longer wanted.
How do I return my items?Please repack return items in original packaging (include the Packing Slip or Sales Receipt) and ship all returns to the following address:
Quake Kare, Inc.
10440 Trenton Ave
St. Louis, MO 63132
If you do not have your Packing Slip or Sales Receipt, please include the following with your returned merchandise:
The first and last name used to place the order
Your phone number to contact you for any necessary additional information
Reason for the exchange or return
If you have any questions about the return process, please call us at 800.277-3727 or email firstname.lastname@example.org