Most orders are shipped within 1-2 business days. All orders are shipped within 5 business days. Air shipments will receive priority processing.
When will my order be shipped?
What shipping carrier do you use?Our standard shipping is UPS ground 3-5 day delivery. You may also choose UPS 2-Day Service or Next Day Air for an additional charge.
How do I track the shipment of my order?You should receive an email confirmation with tracking information once your order has shipped. If you did not recieve this email within 5 days of placeing your order please Call 1-800-277-3727.
How do you determine shipping charges?We ship via UPS which charges by the weight of the package. Please note that many of our emergency survival kits, emergency food, and emergency water suppliesare somewhat heavy items.
International orders and/or shipments may be subject to additional import fees for which Quake Kare, Inc. is not responsible for paying. Thanks for your understanding.